Privacy Policy

Scope of This Policy

This Privacy Policy applies to information collected through the Lodestar Life Coaching website, online forms, email communications, discovery calls, coaching services, digital products, client portals, and related offerings that link to this policy.

By using this website or voluntarily providing information to us, you acknowledge the practices described in this policy. If you do not agree with this policy, please discontinue use of the website and do not submit personal information through our forms.

Information We Collect

Information You Provide

Depending on how you interact with Lodestar Life Coaching, you may voluntarily provide:

• Contact information, such as your name, email address, telephone number, and mailing address.
• Account and registration information used to access a client member area, program, course, or resource.
• Coaching and wellness information shared through intake forms, assessments, questionnaires, session notes, progress check-ins, or direct communications.
• Transaction details related to purchases, subscriptions, coaching packages, digital products, or event registrations.
• Communications you send to us, including inquiries, testimonials, feedback, survey responses, and customer-support requests.

Information Collected Automatically

When you visit the website, certain technical information may be collected automatically by Squarespace and other service providers, including your IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location, and the date and time of your visit.

How We Use Your Information

We may use personal information to:

• Provide, personalize, and improve our website, coaching services, programs, resources, and client experience.
• Respond to questions, schedule discovery calls or coaching sessions, and communicate about your participation.
• Process purchases, subscriptions, refunds, and other requested transactions.
• Deliver digital resources, newsletters, program updates, and other communications you request.
• Maintain client records, monitor progress, and support continuity of coaching services.
• Protect the security and integrity of our website, accounts, business, clients, and community.
• Comply with applicable legal, accounting, tax, and regulatory obligations.
• Enforce our agreements, policies, and terms.

Where required by law, we rely on consent, performance of a contract, compliance with legal obligations, or our legitimate business interests as the basis for processing personal information.

Cookies & Analytics

Our website may use cookies and similar technologies to operate essential features, remember preferences, understand website traffic, measure performance, and improve the visitor experience. Squarespace and integrated service providers may place or access cookies according to their own privacy policies.

You can control cookies through your browser settings and, where available, the website’s cookie banner. Disabling certain cookies may affect website functionality. We may also use aggregated or de-identified analytics that do not directly identify you.

How We Share Information

We do not sell your personal information. We may disclose limited information only when reasonably necessary:

• To trusted service providers that support website hosting, scheduling, email delivery, payment processing, client portals, analytics, file storage, or business operations.
• To professional advisers, such as accountants, attorneys, insurers, or consultants, when appropriate.
• To comply with law, legal process, court order, or a valid government request.
• To protect the rights, safety, and property of Lodestar Life Coaching, our clients, website visitors, or others.
• In connection with a merger, reorganization, sale, transfer, or other business transaction, subject to appropriate confidentiality protections.
• With your direction or consent.

Service providers are permitted to use information only to perform services for us or as otherwise allowed by law and their applicable terms.

Payments & Third-Party Services

Payments may be processed by third-party payment providers. Lodestar Life Coaching generally does not receive or store your complete payment-card number. Payment providers process financial information under their own privacy policies and security practices.

Our website may link to or integrate with third-party websites, scheduling platforms, video-conferencing services, social media, client portals, or other tools. We are not responsible for the privacy practices, content, or security of third parties. Please review their policies before submitting information.

Data Security & Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, alteration, or disclosure. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining appropriate business and coaching records, resolving disputes, enforcing agreements, and meeting legal, tax, or accounting obligations. When information is no longer needed, we may delete, anonymize, or securely dispose of it.

Your Choices & Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information. You may also have the right to object to or restrict certain processing and to withdraw consent where processing is based on consent.

• Email communications: Use the unsubscribe link in a marketing email or contact us. You may still receive service-related communications.
• Account information: Contact us to request a correction or update.
• Privacy request: Submit a request through our contact page and clearly state the right you wish to exercise.

We may need to verify your identity before completing a request. Some requests may be limited by legal exceptions, recordkeeping duties, or our need to complete a transaction you requested. We will not discriminate against you for exercising an applicable privacy right.

Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information without appropriate permission, please contact us so we can take reasonable steps to delete it.

Coaching & Wellness Information

Information shared in coaching intake forms, assessments, sessions, check-ins, or client portals may be personal and sensitive. We treat this information with care and use it to provide coaching services, support your goals, document progress, and maintain appropriate business records.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, technology, or legal requirements. The revised policy will be posted on this page with an updated “Last updated” date. Your continued use of the website after an update means the revised policy will apply to future interactions.